We believe all our customers should benefit from a comprehensive range of guarantees.

Not happy with the service? Can't get on with the product? We would be surprised as we have the most advanced hosting platform in the world, but if you are unhappy then we offer a no fuss money back guarantee. Please note that this does exclude the cost of any domain names we purchase on your behalf and  which you will still own.

Our customer charter sets out how we want to deal with our customers, it covers points including communications, billing, privacy & security and making complaints. Read our customer charter now.

Service Level Agreement

Not only are we great value for money but we also guarantee that our servers and network will be available 100% of the time!

The price you sign up at is the price you pay for the duration of your account with Heart Internet, we guarantee you will never pay any more.

No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.