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Q & A

Our most frequently asked questions are below.

Account Setup Questions

How long will it take for my web hosting account to be setup?

All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Can I buy a domain name, but not buy web hosting?

Yes, you do not have to buy the web hosting when you buy a domain name.

Billing Questions

How can I pay for my web hosting account or domain name?

For web hosting accounts and for domain name registrations we accept MasterCard, Visa, Switch/Maestro, Solo and Visa Electron. Our card payment partner is PayPal.

We regret that we do not accept cheque, postal orders, standing orders or cash.

Can I have a free trial of a web hosting account?

All of our web hosting accounts offer a no fuss 30 day money back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.

Do I get an invoice?

Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.

Is VAT added to your prices?

No, all prices shown are fully inclusive.

Miscellaneous Questions

Do you host adult, warez or file sharing websites?

No, we do not host any adult, warez or file sharing websites.

Reliable service

The key to to success on the internet is Reliability.